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Q1: Can all stones pass the diamond tester?
A: Yes, of course. We use VVS diamonds, which are pure and 100% through the diamond tester. At the same time, we can provide relevant GIA, IGI and GRA certificates for your products, and we will conduct diamond test with you before shipment.
Q2: Can I custom my own engravings or ?
A: Yes, you can customize the engravings and you want. We have our own design team and factory, which can design the version or you want, and our factory can quickly sample for you. Mainly use engraving and printing, And it depends on what kind of material you need to do it.
Q3: I am wondering if the tennis chains are the exact same as the tennis chain in the product video and pictures?
A: Yes, the pictures and videos were taken by our photographers with real objects. If you have any questions about the size, we can show you the tennis chain you need through video chat.
Q4: How long is your production cycle? When can I ship my order?
A: Ordinary products can be shipped within 3 days, customized cuban chains and tennis chains take about 7 days, and customized pendants take 25-30 days. In addition, we will communicate with you in time at all stages of product production, and we will also notify you in time and check the goods with you by video before delivery.
Q5: Does your jewelry fade?
A:We use real gold plating, adopt the most advanced plating method, and continuously plating more than five times, the quality is far better than others store, so our jewelry will last for a long time. If the color fades due to improper wearing and other special reasons, we can also provide maintenance services, so please dont worry.
Q6: How to deal with product quality problems?
A: After the product is produced, we will have a special QC to check whether the product is qualified. Before delivery, we will have three sets of inspection procedures, support video inspection, and send the product packing after confirming that it is correct. In the process of custom production, we will also update the design drawings, production drawings and finished product test videos for you. Each step will clearly show you the production process of your product If you are really unfortunate to encounter product quality problems, you dont have to worry about it, we have a 180 day warranty service, you can contact us at
any time.
Q7: How to ensure that I can receive my products
A: We usually use DHL, FedEx to deliver the goods. DHL is the safest and fastest logistics company in the world. It only takes 3 working days to deliver the goods to you at the fastest. I will tell you the waybill after delivery, and I will remind you 1-2 times during the whole process. Please pay close attention to your mobile phone and pay attention to signing for it in person (please contact your product consultant for other logistics methods).
Q8: What are your payment methods?
A: T/T, pay,,Credit card,Debit Card,PayPal,etc.
Q9: Do you have cooperation Program for selling your jewelry?
A: Yes, we would love to cooperate with worldwide distributors, agent, dropshipping and affiliates.
How to make custom made jewelry?
1:Please offer your idea about what kind of jewelry you want, like reference pic.
2:Before get quote, please offer these details below:
*Material
*Size
*Solid or not solid
Plain design or fully iced out design?
If you have weight info, it will be quite good.
3:Please let us know how many pcs you wanna make. Because for several pcs, unit value will be quite better than just 1 pcs.
4:After getting quote, if you approve it, we can make invoice for you.
5:You can check whether invoice accepted, if ok, you can pay money to start.
6:Once we get payment, we will start to make CAD firstly, and send it at once, so please check CAD ok or not in time to avoid any
time loss.
7:If you have modification on CAD, please tell us as soon as possible to make process go faster.
8: If you need any more process on each production, we can show photos to you.
9: Once goods done, we can take photos to confirm with you, if everything ok, we will send them to you by shipping company such as
DHL, FEDEX, EMS, UPS, T.
Warm tip:
If you need exquisite package box for your custom made jewelry, please contact us.
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