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1. Place an order Our store offers free shipping for orders over 150 (except for remote areas such as Xinjiang, Tibet, Qinghai, etc.). If there are shipping charges on your order, you can contact customer service to have them adjusted.Please be informed.In our store, there are no unreasonable refunds or exchanges for orders over 200 yuan. 2. Product Our factory specializes in jewelry, with mass production of products that are mostly handmade. There may be slight differences between batches of products, and minor flaws (that do not affect sales) are unavoidable. We recommend getting a sample first to see the goods. Everyone should understand that you get what you pay for; don't rely on your own imagination as everyone's imagination is limitless. We apologize for not being able to meet this requirement. For customers who are very demanding about quality, please purchase at a dedicated counter 3. Color 1. Due to factors such as lighting and color contrast and temperature of computer monitors, color differences are unavoidable in our store's products. The pictures are for reference only; please refer to the actual product for details. Please be cautious when purchasing 4. Regarding style and color issues, we will default to matching goods without specifying style or color (except for special instructions on the product page); we will try our best to match goods according to your requirements, but there may be shortages, we hope for your understanding.If there is a temporary shortage (you can also place an order with a note for random color), we will notify you via Wangwang or phone. We apologize for any inconvenience 5. After-sales service 1. Sign for receipt: Please make sure to personally inspect and sign for the goods; this is your right and key to our after-sales service. Thank you for your cooperation.If you are unable to sign for it yourself, please inform a friend, relative, or doorman who can sign on your behalf for inspection and receipt.） 2. Missing or Quality Issues: If there are any missing items or quality issues after receiving the goods, please contact customer service within three days of signing for them. If there are quality issues, please take photos immediately after receiving the goods for us to confirm. You can contact our after-sales service and send pictures, and we will provide you with a satisfactory solution. Overdue consequences are at your own risk. Note: 1. The following conditions do not qualify for return or exchange: A. The returned product packaging is damaged or incomplete, product accessories or related materials are missing; B. Unauthorized repairs or modifications have been made; C. It has not been used or stored according to normal methods; D. Color differences are not eligible for return or exchange, products beyond the after-sales service period. 2. After-sales service is the most basic service of our company. We are willing to provide you with excellent after-sales service. However, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods and try to follow the company's regulations as much as possible to avoid affecting your after-sales service. 3. For damaged or quality issues with products, if the customer wants to return all items due to some product problems, according to regulations, the shipping cost needs to be borne by the buyer Invoices include additional tax points. If you need an invoice, please contact customer service to provide specific invoice information