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HOCO/Haoku brand All products in our store are under the HOCO/Haoku brand, with quality assurance; If you need any consultation, you can contact Wangwang online or have a detailed discussion by phone. By default, please contact customer service to specify. Buyers must read: If there are any quality issues or missing items during the sale or use of our products, please contact us in a timely manner. We will take time to solve them for you and provide you with a satisfactory answer. 1. After the goods arrive at the receiving location, regardless of whether the outer packaging box is damaged, they need to be opened for inspection. Please make sure to inspect the goods in person and confirm that they are correct before signing for them. After the customer signs for them, it is assumed that they have no objection to the quantity and category of the products shipped, so complaints of shortage will not be accepted after signing for them; If any product is damaged due to transportation issues, please ask the relevant transportation company to provide a certificate stamped with the official seal and provide this certificate to us, so that we can assist the customer in making a claim; We will not be held responsible for any damage or loss of goods caused by this. 2. For long-term customers and clients, we implement a long-term insurance system. For customers who purchase goods in small quantities, we will comply with relevant regulations (returns and exchanges for non-human quality issues within 7 days, 30 day warranty, 180 day warranty for functional products, and no warranty for protective products). When customers return products with quality issues, please use regular return to our company, and the shipping cost will be paid by the customer. If the customer returns directly without communicating with customer service, we will not accept it; Our company does not accept payment on delivery. 3. The buyer uses dissatisfaction, difficulty selling, or buying the wrong item as a reason. If there are no actual quality issues with the product, we will not accept returns or exchanges. 4. Warranty products need to be returned within the warranty period, and products with complete appearance can be covered under warranty. Unauthorized repair or modification; Products that are not used or stored according to normal methods are not covered by the warranty.