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1. Please contact the seller for confirmation before placing an order. As physical companies sell products every day, it is easier to control the situation. Please confirm before placing an order to avoid delaying your delivery time. We hope you understand. 2. All products in our store are sold through legitimate channels and strictly follow the standard production process. Before leaving the factory, they undergo quality testing and inspection by technical personnel, ensuring a reliable reputation. If customers discover any non-human quality issues within seven days after receiving the goods, they can directly report them to us. We guarantee to strictly accept returns and exchanges in accordance with relevant national regulations. 3. The color and shape of the product are based on the actual product. Although the pictures are taken from the actual product, due to the influence of lighting effects and angles, as well as different monitors and different people's adjustments to the brightness of computer colors, there may be some color differences between the actual product and the color in the pictures. We hope that all buyers can understand. 4. Before placing an order, please ask the buyer to learn as much as possible about the product. If there are any unclear areas, please inquire or leave a message, and our store will reply to you as soon as possible. 5. When returning or exchanging goods, please send back the shipping note indicating the reason for the return and exchange, along with the goods to be returned or exchanged. The returned or exchanged goods must ensure that the outer packaging and hanging tags are intact, the accessories or corresponding gifts are complete, and the product is brand new and undamaged. Otherwise, we will not offer returns or exchanges. If the replacement of the product requires payment of the difference, we will ship it after receiving the outstanding payment required. If the difference needs to be refunded when replacing the product, we will refund the buyer in full. 6. According to the return and exchange regulations, the following issues are not considered quality issues: artificial damage, dust on the shoe upper, materials that do not meet expectations, poor texture, color difference, uneven sole, loose decorations, washable stains (scratches), uneven paint, adhesive marks, thread ends, small holes in the positioning pillow, and needle jumping wires. Shoes have a smell, the shoe box is crushed, the shoe upper is slightly wrinkled, and the insole is not stuck or raised. These are minor issues that can be resolved by ourselves. Therefore, our store will not bear the postage for returns and exchanges. Customers who are very picky about details, please raise your hand and place orders carefully 7. Returns and exchanges for quality issues: If there are serious quality issues such as large areas of delamination, large areas of leather breakage, stitches, broken soles, shoe upper breakage, heel detachment, windward feet, large and small feet, etc., buyers must take photos and send them to us for verification and confirmation within 15 days from the date of receipt. Any goods that meet the above conditions before use can be returned or exchanged (we will not accept after-sales problems after 15 days). Before returning the shoes, please contact customer service to verify registration. Any costs incurred if returned without authorization will not be the responsibility of our store. If the shipping fee is not confirmed, we will only pay the corresponding shipping fee according to the standard we used when sending out the goods. After verification, the buyer needs to prepay the shipping cost for the returned shoes (refuse to pay on delivery). Once we receive the shoes, we will pay the return shipping cost to the buyer through an instant payment method. After receiving the goods, please confirm receipt online in a timely manner and give you valuable feedback. Thank you and have a pleasant online shopping experience