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Guangzhou Shen Zun Electronic Technology Co., Ltd Purchase Instructions 1、 Since our company orders directly from various manufacturers, mainly focusing on IT products, the products sold are already priced at low cost to increase sales volume with minimal profit margin. Due to the real-time changes in IT product markets, buyers should always refer to the current day's prices before purchasing to avoid unnecessary misunderstandings in the future. We kindly ask for your cooperation. Thank you. 2. Actual Product Photography All product images in our company are taken from actual products and will follow their true colors. However, due to lighting and different monitors, there may be some color differences between the images and the actual products. Please refer to the actual product. Buyers with color requirements should purchase with caution.Note: Due to slight color differences, buyers need to bear the return shipping costs for exchanges or returns. 3. Shipment Generally, the default for light goods is Best/STO, and for heavy goods, if you need to send it elsewhere, there will be an additional shipping fee difference. We offer cash on delivery because our company's products move quickly, making it difficult to update the situation in time. All buyers should contact us before placing an order to confirm availability or delivery date to avoid any inconvenience.Please check the delivery address and contact number before placing an order. If you need to change the address, please inform us promptly. If due to factors such as delivery address or contact information, the delivery cannot be completed and requires resending or return shipping costs, the buyer will be responsible for any losses incurred. Our company will not bear any responsibility for such losses. 4. Receive goods In order to reduce disputes, our company carefully inspects all products before shipping. However, to avoid missing or damaged items during transportation, buyers must open the package and inspect it in front of the courier upon receipt. If items are missing or damaged, or if they are not what you purchased, please refuse delivery and contact us promptly for a solution.If there is any missing or damaged item after signing for it without personal inspection, the company will not bear any responsibility. We apologize for any inconvenience and thank you for your understanding. Note: If someone signs on your behalf, it will be considered as your own signature. We value and greatly respect every customer's evaluation of us, and we eagerly seek your positive feedback with a 5-star rating.Because your satisfaction is our goal, it is also the driving force and source of our continuous progress.If you are not satisfied with our products or services, we apologize and thank you for providing valuable feedback and suggestions. We will continuously improve Our products and services; meanwhile, for malicious negative reviewers or buyers who constantly use negative reviews as threats, we will terminate our relationship with them. You are welcome to promptly provide feedback to our online customer service, and we will serve you wholeheartedly 5. Returns Within 15 days from the date of shipment, if the buyer is not satisfied with the product and it does not affect the secondary sales of the product, our company will provide an exchange service for the buyer once. Since IT products change with market trends, the actual return and exchange price needs to be negotiated with our company. Additionally, any shipping costs incurred during the exchange will be borne by the buyer themselves. Our company does not accept any form of COD (cash on delivery) items. If the buyer reports that the product has quality issues and requests an exchange, you need to provide product photos and apply for an exchange voucher for quality issues. When returning the item, please pay for the shipping fee in advance. Our company will arrange for the shipping fee to be refunded to you after receiving the returned item. Note: To avoid errors and delays, please include a return information sheet in the exchange order, indicating your name The Want Want ID number, contact information, detailed address, and detailed fault description.And please kindly leave the tracking number in a message to customer service after shipping so that we can promptly process your return. Our company has regulations that require following normal procedures for refunds, which need to be handled by finance. Customer service cannot do this, but you can contact them to track your refund promptly. After a customer applies for a refund, if the conditions are met, the refund is usually processed within 1-3 business days. Please note that it is best to apply for a refund during business days as finance does not work on Saturdays and Sundays, which may delay your refund. We apologize for any inconvenience