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Warm Reminder Shoes: Our store's products are mainly made of genuine leather. Genuine leather is natural leather, and if there are any issues such as damage, fading, or peeling due to washing or exposure to sunlight, it does not fall under the three-guarantee policy. Quality: Severe bottom breakage, detachment, damage; our store will bear all costs. Small thread ends, slight glue marks, minor stains, color difference, slight glue odor, high-temperature marker marks are not quality issues; minor glue separation can be repaired strictly following national three-guarantee standards. Shipping fee: Our store defaults to shipping with a national pass, the first weight is 6 yuan, additional weight is 4 yuan, excluding remote areas.Example: Inner Mongolia.Gansu, Qinghai, and Ningxia: First weight 10 yuan, additional weight 8 yuan; Xinjiang and Tibet default shipping fee based on the actual amount ordered on the official website. Our store does not bear the risk of refusal, and any return shipping costs incurred should be deducted from the initiated refund amount; All products in our store are not eligible for returns if there are no quality issues or if they are returned due to pandemic-related reasons, which are considered force majeure factors. The store does not bear shipping costs; when applying for a return, you need to deduct the shipping fee yourself. Size: Our store's products are all standard sizes. If your feet are wide, have high insteps, or are thicker, you may need to order one size larger. Shipping: Some orders placed before 18:00 on the same day can be shipped normally on the same day.No shoe box by default, no name or contact information left. If there are any other needs such as OEM, please contact customer service before placing an order. Odor: Shoes that have just left the factory may have a bit of glue smell, which is unrelated to quality. If placed in a ventilated area, the glue smell will dissipate. After-sales: The return rate should not exceed 20%; if there are any issues with the sold shoes, please contact our customer service for clarification, and we will take responsibility. Color difference: Due to differences in personal monitor brightness, varying lighting effects, etc., there may be slight color differences between the pictures and the actual product. Please refer to the actual product as the standard. We do not accept returns or exchanges due to color differences. Suede leather material Please do not wash suede shoes directly with water, as their material properties can easily cause color fading and damage when exposed to water.This is a normal phenomenon and not a production or quality issue.For daily cleaning, you can use suede-specific waterproof spray and a soft bristle brush.If there is any color fading, please use color replenishing cream or shoe powder to add color.Consumers are advised to carefully consider whether the potential fading issue is within their acceptable range when making choices.Our store does not accept returns or exchanges based on this reason How to Try on Shoes If you really like this shoe and decide to try on the size, please use a shoe box or a clean dust bag underneath when trying it on to avoid any issues with exchanges or returns. Thank you for your understanding. Your simple actions can help us save a lot of unnecessary trouble; we greatly appreciate your cooperation.