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Welcome To Our Store! In order to give you a better shopping experience, please read the following carefully before placing an order. NOTE Due to issues with the platform system, we are unable to customize the product name, which may result in a mismatch between the product name and the product image. Therefore, we hereby declare that your orders are uniformly assumed to be shipped according to the product images you have selected. We do not accept returns or refunds in case of disputes arising from discrepancies between the product name and product image. Please be informed. To avoid disputes, please double check that the product image you have selected is the one you want before making the payment. Thank you. If you have any questions, please consult our store customer service Our shoes are directly supplied from the factory.lf you receive shoes with slight paint or glue overflow phenomenon, in individual cases, due to the influence of photographic light or different batches of materials resulting in a slight color difference, these are normal and do not affect the wear. lf you mind, please consider before buying.Thank you! Please note: Puerto Rico, Hawaii, Alaska, and the Virgin Islands are remote areas in the United States that express delivery cannot reach. Therefore, if your address belongs to these states, please do not place an order. If you have already placed an order, please follow the steps below to apply for a refund . First Step : Click the buttonRequest Refund . Second Step: Select the reason as Items not now required. If you do not know how to apply for a refund, please consult the store customer service for assistance. Cautions: Q:How do I choose the correct size? A:The size of the shoes runs to ture, you just need to refer to the following size chart according to the size of the shoes you usually wear. EUR35=Foot length 225mm EUR36=Foot length 230mm EUR37=Foot length 235mm EUR38=Foot length 240mm EUR39=Foot length 245mm EUR40=Foot length 250mm EUR41=Foot length 255mm EUR42=Foot length 265mm EUR43=Foot length 267mm Allowable shoe size error range: 1 to 2 cm Q:Do they come with the box? A:no,they come without box.And you need to know that since shoes are inevitably bumped and squeezed during the shipping process, we cannot guarantee 100% that the shoe box is intact. If you want to avoid damage to the shoe box as much as possible, you can purchase an additional box or bubble wrap packaging service.Just add the color `shoe box` or `bubble wrap packaging` to your cart and pay for it. Q:How long can the shoes be delivered properly? A:It depends on your country and region. Normally, countries in North America and Europe can be properly delivered in about 20-40 days,Countries in Asia,can be properly delivered in about 7-15 days.If your country is affected by a new crown epidemic or if there is insufficient flight capacity, the delivery time may be extended.If you want to get your shoes faster, we also offer other logistics options such as FedEx for you to choose. Q:What should I do if I find out I have placed the wrong order after payment? A:If you find that you have placed a wrong order, you do not have to cancel the order directly, please consult our store customer service, they will give you the most professional help at the first time. Q:Why my order was cancelled after payment? A:Every payment you make will be verified by the Dhgate platform`s risk control. If your payment is risky, the system will send you a message requesting payment verification, and you have to provide relevant supporting documents according to the message requestyou can check the message on your DHgate account:system message list. Otherwise, your order will be automatically cancelled by the system.You can consult dhgate platform customer service for details. Q:What should I do if I want to cancel my order after payment for some reason? A:In this case, you need to consult our customer service at first time,they will tell you how to cancel your order properly.If we haven`t shipped your shoes yet,you can operate the refund request on your Dhgate account by yourself.Step 1st:find the order you want to cancel in awaiting shippment list.Step 2nd:click the botton `request refund`.Step 3rd:Choose the reason `items not now requierd`, and the DHgate will refund your money within 2 working days. If you choose the other reasons,it will take a long time for you to get your money back. Q:How to maintain the shoes? A:1.Use professional shoe cleaner for cleaning.2.When the shoes are not worn, they should be placed in a cool and ventilated place to avoid direct sunlight, so that the shoes will not crack, deform or leg color.3.Reserve several pairs of shoes to wear in turn, which can prolong the service life of each pair of shoes. How to clean: 1.oak shoes: Throw the shoes into a basin with 2/3 of the water in the basin. The washing temperature should not be higher than 45 degrees Celsius, so that the shoes are soaked by water. For general mesh sports shoes, you can add some washing powder to the water. Note: Do not let the shoes soak in water, and wash them after half a day, so that your shoes are easy to open after they are dry. 2. Wash the upper and the inside of the shoes: Use a used toothbrush, but not the kind with curled up old hairs. You can also use a shoe brush. Use a toothbrush to brush a little soap and then brush the net surface. The inside can also be brushed, yes, Be sure to remove the laces before washing the shoes. Just rub the laces with soap. 3. Drying: You can wear a few holes with shoelaces and tie them to a triangle clothes rack. While hanging a shoe, hang it in a ventilated place that will not be exposed to the sun to dry. 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